T-Mobile Agentic AI
Led 0→1 design of T-Mobile's first AI assistant, turning the overwhelming switching journey into a guided conversation. Three moments from the shipped product, across web, iOS, and Android.
Agentic bill assistant. The entry moment: the assistant reads the bill, explains what changed, and stays ready for follow-ups. One tap, one clear answer.
Voice-led multimodality. As the conversation moves, the interface follows. Options and visuals surface only when they help. People talk to it, they do not manage it.
Always within reach. The assistant stays present on every screen. While browsing devices, people can compare options, surface the promotions they qualify for, or start an upgrade — without leaving the flow they're in.